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HeroBase History

HeroBase History

HeroBase History

At HeroBase we aspire to be a safe haven for our heroes. This is where they will be sure to find support and assurance that someone is standing by their side through thick and thin.

We want to be the place where they can find the tools they need to be extraordinary.

HeroBase History

HeroBase History

The Company

HeroBase A/S dates back to the incorporation of Actimizer A/S in 2006 and IvoCall ApS in 2007. In 2016 the two companies merged, creating the leading provider of outbound call center software in Northern Europe.

HeroBase has only grown from there. In early 2018, we acquired CampaignOne which evolved into our Hero Flows solution and later that year we introduced Hero Payments. In our move to conquer all of Europe, we have now expanded into the Finnish and Swedish markets in 2019.

Our Heroes are now present in 5 countries and we hope to keep growing and adding even more.

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  • Jun 2006

    Actimizer A/S

    Actimizer A/S

    June 18, 2006
  • Jan 2007

    IvoCall A/S

    IvoCall A/S

    January 18, 2007
  • Jul 2016

    Birth of HeroBase A/S

    Birth of HeroBase A/S

    July 18, 2016
  • Jan 2018

    CampaignOne ApS Acquisition

    CampaignOne ApS Acquisition

    January 1, 2018
  • Oct 2018

    Introduction of Hero Payments

    Introduction of Hero Payments

    October 5, 2018

    HeroBase just got Stronger, Bigger, and Better

    With Hero Payments, it’s easy for you to accept payments from your customers, donors, members, and others via credit cards, MobilePay, and various national payment solutions. You avoid a lot of programming work and the very high-security requirements imposed by national and international standards. Instead, Hero Payments takes care of all that for you!

    With Hero Payments, you can diminish the number of cancellations and oversights when exchanging payment interactions with your customers.

    Call agents speaking to possible customers within Hero Outbound, can simply send a payment request and witness the acceptance of the customer in real-time.

    Whether your customers are donating to charity or buying subscriptions, now you can be assured that their payment has been handled fast, transparent, and accurate, according to all rules and regulations.

    Furthermore, we can announce that with Hero Payments we can offer you a collection of payment solutions with which we can cater to any of your demands.

    • Mobilepay
    • Dankort direct
    • Dankort app
    • BS payment
    • BS subscription
    • Credit card direct

    Hero Payments supports all the current payment cards used in Denmark, for example. VISA, MasterCard, and Dankort.

  • Mar 2019

    All Os Finland Oy Acquisition

    All Os Finland Oy Acquisition

    March 29, 2019
  • Jun 2019

    Dialing Sweden AB Acquisition

    Dialing Sweden AB Acquisition

    June 11, 2019
  • Jan 2020

    Introduction of Hero Word AI

    Introduction of Hero Word AI

    January 18, 2020

    AI, Analytics, and Automation with Hero Word AI

    In partnership with Mirsk, HeroBase is excited to bring to you the future in contact center software solutions…Hero Word AI

    With Hero Word AI, automatically convert telephone, email, and SMS conversations into a searchable and analytical database that can be used to optimize your sales and customer service and create better-targeted communication to your selected markets.

    Hero Word AI leverages both Artificial Intelligence (AI) and Machine Learning (ML) to create better customer experiences and automate more interactions. This not only saves you time, but the system is constantly learning in order to generate useful insights into your business practices.

    BENEFITS:

    • Automatically analyze calls to identify agent training and coaching opportunities
    • Reduce customer churn by identifying ‘at-risk’ customers so agents can take proactive action to retain them
    • Reduce average talk time
    • Save hours by automating quality control
    • Raise sales rates of your agents

    There are numerous ways to configure Hero Word AI to benefit your business and transform your sales strategy.

    Contact us today and learn how Hero Word AI can improve customer experiences and provide insights on how to improve your contact center’s effectiveness and productivity.

HeroBase History

Values - website

The Brand

As HeroBase A/S we design solutions to help organizations and their people grow. During our thirteen years of providing solutions to outbound call centers, we have gained tremendous respect for the efforts of our users.

Heart and soul, we are dedicated to helping those who work every day to connect with others: The Sales Agents, the Fundraisers, the Market Researchers, the Appointment Bookers, the Business Development Representatives and many others like them.

These are the true, unsung heroes of connections. These are the extraordinary people who create growth for themselves, their organizations, and the communities.

These are our heroes!

Values - website