HeroBase History

At HeroBase we aspire to be a safe haven for our heroes. This is where they will be sure to find support and assurance that someone is standing by their side through thick and thin.

We want to be the place where they can find the tools they need to be extraordinary.

The Company

HeroBase A/S dates back to the incorporation of Actimizer A/S in 2006 and IvoCall ApS in 2007. In 2016 the two companies merged, creating the leading provider of outbound call center software in Northern Europe.

HeroBase has only grown from there. In early 2018, we acquired CampaignOne which evolved into our Hero Flows solution and later that year we introduced Hero Payments. In our move to conquer all of Europe, we have now expanded into the Finnish and Swedish markets in 2019.

Our Heroes are now present in 5 countries and we hope to keep growing and adding even more.

Jun 2006
Actimizer A/S

Actimizer A/S
June 18, 2006
Jan 2007
IvoCall A/S

IvoCall A/S
January 18, 2007
Jul 2016
Birth of HeroBase A/S

Birth of HeroBase A/S
July 18, 2016
Jan 2018
CampaignOne ApS Acquisition

CampaignOne ApS Acquisition
January 1, 2018
Oct 2018
Introduction of Hero Payments
Introduction of Hero Payments
October 5, 2018
HeroBase just got Stronger, Bigger, and Better

With Hero Payments, it’s easy for you to accept payments from your customers, donors, members, and others via credit cards, MobilePay, and various national payment solutions. You avoid a lot of programming work and the very high-security requirements imposed by national and international standards. Instead, Hero Payments takes care of all that for you!

With Hero Payments, you can diminish the number of cancellations and oversights when exchanging payment interactions with your customers.

Call agents speaking to possible customers within Hero Outbound, can simply send a payment request and witness the acceptance of the customer in real-time.

Whether your customers are donating to charity or buying subscriptions, now you can be assured that their payment has been handled fast, transparent, and accurate, according to all rules and regulations.

Furthermore, we can announce that with Hero Payments we can offer you a collection of payment solutions with which we can cater to any of your demands.
- Mobilepay
- Dankort direct
- Dankort app
- BS payment
- BS subscription
- Credit card direct
Hero Payments supports all the current payment cards used in Denmark, for example. VISA, MasterCard, and Dankort.
Mar 2019
All Os Finland Oy Acquisition

All Os Finland Oy Acquisition
March 29, 2019
Jun 2019
Dialing Sweden AB Acquisition

Dialing Sweden AB Acquisition
June 11, 2019
Jan 2020
Introduction of Hero Word AI
Introduction of Hero Word AI
January 18, 2020
AI, Analytics, and Automation with Hero Word AI

In partnership with Mirsk, HeroBase is excited to bring to you the future in contact center software solutions…Hero Word AI

With Hero Word AI, automatically convert telephone, email, and SMS conversations into a searchable and analytical database that can be used to optimize your sales and customer service and create better-targeted communication to your selected markets.

Hero Word AI leverages both Artificial Intelligence (AI) and Machine Learning (ML) to create better customer experiences and automate more interactions. This not only saves you time, but the system is constantly learning in order to generate useful insights into your business practices.

BENEFITS:
- Automatically analyze calls to identify agent training and coaching opportunities
- Reduce customer churn by identifying ‘at-risk’ customers so agents can take proactive action to retain them
- Reduce average talk time
- Save hours by automating quality control
- Raise sales rates of your agents
There are numerous ways to configure Hero Word AI to benefit your business and transform your sales strategy.

Contact us today and learn how Hero Word AI can improve customer experiences and provide insights on how to improve your contact center’s effectiveness and productivity.